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	<title>Comments on: Is Your Business Afflicted with NAPS?</title>
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	<description>Marketing &#38; management essentials to grow your business</description>
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		<title>By: Why Your Employees Need to Know &#8220;Why&#8221; &#124; Beyond the Buzz with David Stanley</title>
		<link>http://www.beyondthebuzz.com/2009/09/is-your-business-afflicted-with-naps/comment-page-1/#comment-35</link>
		<dc:creator>Why Your Employees Need to Know &#8220;Why&#8221; &#124; Beyond the Buzz with David Stanley</dc:creator>
		<pubDate>Thu, 15 Oct 2009 22:22:58 +0000</pubDate>
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		<description>[...] self and said “thank you.” The employee responded, “it’s my pleasure.” He remembered the blog post I had written about this and asked the employee why they respond that way. She simply said, [...]</description>
		<content:encoded><![CDATA[<p>[...] self and said “thank you.” The employee responded, “it’s my pleasure.” He remembered the blog post I had written about this and asked the employee why they respond that way. She simply said, [...]</p>
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		<title>By: How Doing Little Things Creates Customer Loyalty &#8212; Beyond the Buzz with David Stanley</title>
		<link>http://www.beyondthebuzz.com/2009/09/is-your-business-afflicted-with-naps/comment-page-1/#comment-29</link>
		<dc:creator>How Doing Little Things Creates Customer Loyalty &#8212; Beyond the Buzz with David Stanley</dc:creator>
		<pubDate>Tue, 06 Oct 2009 22:26:54 +0000</pubDate>
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		<description>[...] efficient, positive, courteous interaction when I returned the car. They even said “Your Welcome!” when I said “Thank [...]</description>
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